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About Convergys Corporation
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Shares of CVG can be purchased through any online brokerage account. Popular online brokerages with access to the U. Convergys employs , workers across the globe. Enter your email address below to receive a concise daily summary of analysts' upgrades, downgrades and new coverage with MarketBeat.

Sign in or create an account to add this stock to your watchlist. Convergys Corporation provides customer management services to communications and media, technology, financial services, retail, healthcare, government, travel and hospitality, and other vertical markets worldwide. The company offers solutions across the customer lifecycle, including sales, customer service, technical support, customer retention, and collection, as well as security, compliance, and fraud solutions; and solutions in contact center technology comprising omni-channel interaction, cross-channel integration framework, real-time decisioning engine, robotic process automation, intelligent notification, campaign management, personalized care, personalized selling, agent productivity, and retention solutions.

It also provides analytics and consulting, and software solutions, such as enterprise feedback management, integrated customer experience analytics, post-contact surveys, relational loyalty research, customer segmentation and profiling, call elimination analysis, analysis of customer effort, digital channel optimization, and integrated contact center analytics solutions, as well as voice of customer software.

The company operates through contact centers. Convergys Corporation was founded in and is headquartered in Cincinnati, Ohio. Here are some recent quotes from research analysts about Convergys stock: According to Zacks Investment Research, "Convergys Corporation is a global leader in relationship management.

Convergys unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients. Convergys Corporation delivers consistent, quality customer experiences in 58 languages and from more than locations around the globe.

Convergys Corporation offers health, dental, and vision plans. Convergys Corporation also provides group life insurance, short-term disability insurance for accidents or illness, and long-term disability insurance. Employer-sponsored pension plans help to ensure a stable money source later in life. Convergys Corporation offers defined benefit pension plans and defined contribution pension plans. Employers with defined benefit retirement plans pay retirees a predetermined amount upon retirement.

With a defined contribution retirement plan, companies help workers save and invest for retirement. Convergys Corporation Most Popular Benefits. More Charts Most Popular Benefits. Free sample resumes and expert advice. Free sample cover letters and expert advice. Sample interview questions and expert advice. Get networking tips and expert advice.

Skip to Main Content. For Employers For Universities Cart. About Convergys Corporation Convergys is conversant in the languages of global customer satisfaction, 58 languages to be exact.

Operations Convergys' contact centers run on a range of technology that includes digital switching, intelligent call routing and tracking, proprietary workforce management systems, case management tools, proprietary software systems, computer telephony integration, interactive voice response, advanced speech recognition, web-based tools, and relational database management systems. Sales and Marketing Convergys has depended on a concentrated number of clients for the majority of its revenue.

Financial Performance Convergys' revenue hit a five-year high in , but has declined in the past two years. Strategy Even has it tries to grow, Convergys wants to make sure it hangs on to its current clients. Vault Guide to the Case Interview, 8th Edition Case interviews are a crucial part of the hiring process in the Resumes Free sample resumes and expert advice.

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Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business. Expertise & Passion.

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Research Consumers Favor Digital, but Companies Are Failing to Deliver Find out how you may be missing the digital opportunity in these findings from Convergys' U.S. Customer Scorecard Research. more. Find the latest analyst research for Convergys Corporation (CVG) at

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CINCINNATI --(BUSINESS WIRE)-- Convergys Corporation (NYSE: CVG), a global leader in customer management, plans to announce its fourth quarter and full year financial results after market close on Wednesday, February 21 st. Aug 18,  · The average salary for Convergys Corporation employees is $50, per year. Visit PayScale to research Convergys Corporation salaries, bonuses, reviews, and benefits. Find out how much you should /5(92).